Privacy Policy

Cinnabear Sweets Policies

Last updated: March 22, 2026

Welcome to www.cinnabearsweets.com. This Privacy Policy explains how we collect, use, share, and protect the personal information you provide when you visit or make a purchase from our Site. Cinnabear Sweets respects your privacy and is committed to protecting your personal information.

Cinnabear Sweets is a small cottage food bakery located in New York State operating under applicable New York cottage food laws.

By using our Site, you consent to the collection and use of your information as described here.

Information We Collect

We may collect the following types of personal information when you interact with our Site:

a. Information You Provide Voluntarily

Name
Email address
Mailing/shipping address
Payment information (processed securely through third-party payment processors; we do not store full card details)
Order history and preferences
Billing address (if different)
Dietary or allergy information voluntarily provided

Order Information, Including

Items Ordered
Order Notes or Special Instructions

This information is collected when you:

Place an order
Contact us with questions
Leave a customer note

b. Automatically Collected Information
Cinnabear Sweets and our website hosting provider (Wix) may automatically collect certain technical information:

IP address
Device and browser type
Pages viewed and actions taken on the Site
Date/time stamps

This information helps us operate, secure, and improve the Site.

How We Use Your Personal Information

We use your information to:

Fulfill and manage orders
Communicate order status and customer service inquiries
Process payments through trusted third parties
Send newsletters, promotions, or updates only if you opt in
Improve Site functionality and user experience
Prevent fraud and protect our business

Legal Basis for Processing

We process your information to fulfill orders, provide services, and improve our business operations.

How Your Information Is Shared

We do not sell or share your personal information for targeted advertising purposes.

We may share your information with:

Service providers (e.g., payment processors, shipping carriers, email service providers)
Law enforcement or legal authorities if required by law

All third parties are expected to protect your data.

Cinnabear Sweets does not sell, rent, or trade your personal information.

Your Choices

You can choose to accept or decline cookies when you enter our site. A Cookie popup will be displayed upon entering our site.

Clicking the “unsubscribe” option in any promotional/marketing emails.

We will respond within 30 days of contact.

How to Submit a Privacy Request

You may submit requests to access, correct, or delete your personal information by contacting us at:
Email: customerservice@cinnabearsweets.com
Mailing Address: P.O. Box 282 Homer, NY 13077

We may need to verify your identity before processing certain requests.
You may designate an authorized agent to submit a request on your behalf, subject to verification.

Security

We implement appropriate technical and organizational measures to protect your personal information. For payment processing, we use reputable third-party processors that handle financial data securely. We do not store full payment card numbers on our servers.

Payments are processed through secure, PCI-compliant gateways, and all sensitive information such as card numbers and CVV codes is encrypted during transmission. Cinnabear Sweets does not access or store full payment details at any point.

While we take reasonable measures to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will promptly delete it.

California and Other State Privacy Rights

Although we are located in New York, some states (like California) require additional disclosures and rights for residents whose personal data is collected. If you are a resident of such a state, you may have additional rights regarding access, deletion, or opt-out of sale/sharing of your personal information where applicable. If you are subject to specific state privacy laws, please contact us with your request.

Data Retention

We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.

Order-related information may be retained for approximately 1–2 years, while certain records (such as those required for tax and accounting purposes) may be retained for up to 7 years.

We may also retain information as necessary to detect and prevent fraud.

No Guarantee of Availability / Website uptime

We do not guarantee that the Site will always be available, uninterrupted, or error-free.

Updates to This Policy

We may update this Privacy Policy at any time. The “Last updated” date at the top indicates the most recent revision.

Our Contact Information

If you have questions or concerns about this Privacy Policy or your personal information, please contact:

www.cinnabearsweets.com
Email: customerservice@cinnabearsweets.com
Mailing address: P.O. Box 282 Homer NY, 13077

Cookie Policy

Cookie Policy for www.cinnabearsweets.com

What are Cookies?

Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit a website. They help websites function properly, improve user experience, and provide information to website owners.

Cookies may be either session-based (which expire when you close your browser) or persistent (which remain on your device for a set period of time).

How We Use Cookies

Cinnabear Sweets uses cookies for the following purposes:

Essential Cookies

These cookies are necessary for the website to function properly. They enable core features such as:

Processing orders
Secure checkout
Remembering items in your cart
Protecting against fraud

Without these cookies, the Site may not function correctly.

Performance and Analytics Cookies

These cookies help us understand how visitors use our Site by collecting information such as:

Pages visited
Time spent on pages
Links clicked
Device and browser type

We may use third-party analytics services (such as Google Analytics) to collect this information. These services may use their own cookies, please review their policies as your data may also be subject to those policies.

Functional Cookies

These cookies remember your preferences, such as:

Saved login information (if accounts are enabled)
Language or location preferences

Marketing or Advertising Cookies (If Applicable)

If we use advertising tools (such as social media tracking pixels), these cookies may:

Track browsing behavior
Help deliver relevant advertisements
Measure effectiveness of marketing campaigns

If you do not use advertising tracking, you may remove this section.

Third-Party Cookies

Some cookies may be placed by third-party services we use, including:

Payment processors
Email marketing platforms
Website hosting providers
Analytics services

These third parties manage their cookies according to their own privacy policies.

Your Cookie Choices

You have several options to manage cookies:

Browser settings: Most browsers allow you to block or delete cookies.
Analytics opt-out tools: Some analytics providers offer opt-out features.
Cookie consent banner: If implemented, you may choose to accept or decline non-essential cookies when visiting the Site.

Please note that disabling essential cookies may affect the functionality of the Site.

Do Not Track Signals

Some browsers offer a “Do Not Track” (DNT) feature. Currently, there is no uniform standard for responding to DNT signals. Our Site does not currently respond to DNT browser signals.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated revision date.

Refund and Cancellation Policy

Due to the perishable nature of baked goods, refunds are generally not offered once an order has been delivered.

However, refunds or replacements may be considered in the following situations:

The wrong item was delivered
The order was significantly damaged during delivery
There was a confirmed error made by Cinnabear Sweets

Any issues must be reported within 24 hours of delivery.

Photos of the product may be requested to help us review the issue.

Once delivery has been completed, Cinnabear Sweets is not responsible for damage, loss, or product quality affected by improper storage or handling.

Delivery Issues

Customers are responsible for providing an accurate delivery address and ensuring someone is available to receive the order.

If delivery cannot be completed due to incorrect information or no one being available to receive the order, the order may be considered fulfilled and non-refundable.

Non-Refundable Situations

Refunds will not be provided for:

Changes in personal taste or preference
Failure to read ingredient or allergen information
Incorrect delivery information provided by the customer
Missed delivery or pickup times

By placing an order with www.cinnabearsweets.com, you acknowledge that you have read the full Refund and Cancellation Policy.

Food and Safety Allergen Disclaimer

All baked goods are made fresh to order in a home kitchen environment that may process common allergens including wheat, eggs, milk, soy, peanuts, tree nuts, and sesame.

Allergen Notice

Our products may contain or come into contact with common allergens, including but not limited to:

Wheat
Eggs
Milk
Soy
Peanuts
Tree nuts
Sesame

While we take reasonable precautions to reduce cross-contact, we cannot guarantee that any product is completely free of allergens.

Customers with food allergies or severe sensitivities should use their best judgment before consuming our products.

Customers with severe or life-threatening allergies should consult a medical professional before consuming products prepared in a home kitchen environment.

By purchasing, you acknowledge and accept these risks.

Ingredient Transparency

If you have questions about ingredients used in a product, please contact us before placing your order. We are happy to provide ingredient information whenever possible.

However, ingredient lists may change depending on availability from suppliers.

Cross-Contamination Risk

Because all items are produced in a home kitchen environment, there is always a risk of cross-contact with allergens. Individuals with severe or life-threatening allergies should carefully consider this risk before ordering.

Customer Responsibility

By placing an order with www.cinnabearsweets.com, you acknowledge that:

You understand the potential risk of allergen exposure.
You have communicated any relevant allergy concerns prior to ordering.
Cinnabear Sweets cannot guarantee an allergen-free environment.

Cottage Food Notice (New York)

These products are produced in a home kitchen not subject to routine inspection by the New York State Department of Health and may contain common food allergens.

Submitting payment confirms acceptance of all store policies, including our Terms and Conditions, Refund Policy, and Food Safety Disclaimer.

This Privacy Policy applies only to information collected through our website and does not apply to information collected through other channels such as email, phone, or social media.

Terms and Conditions for Orders

Last Updated: March 22, 2026

These Terms and Conditions ("Terms") govern all orders placed with Cinnabear Sweets through www.cinnabearsweets.com. By placing an order through www.cinnabearsweets.com, you agree to the following terms.

“Site” refers to www.cinnabearsweets.com

“We”, “us”, “our” refers to Cinnabear Sweets

“Customer” refers to any person placing an order

Ordering

All orders are subject to availability and acceptance. We reserve the right to decline or cancel any order at our discretion.

Orders may be placed through our website only.

Customers are responsible for providing accurate order details, including product selections, allergen notifications, delivery information, and contact details.

Order Refusal Clause

Cinnabear Sweets reserves the right to refuse service or decline orders for any reason, including but not limited to safety concerns, inappropriate requests, or violation of these Terms.

Cinnabear Sweets currently does not accept custom orders and will only bake what is listed on our website's menu.

Holiday & High Volume Order Policy

During holidays, seasonal promotions, or periods of high demand, order availability may be limited.

Cinnabear Sweets may implement:

Limited menus
Earlier order deadlines
Pre-set delivery windows
Maximum order quantities

Orders placed during holiday periods are considered final once confirmed due to the high volume of preparation required.

Cinnabear Sweets reserves the right to close ordering early once capacity has been reached.

Customers are encouraged to place holiday orders as early as possible to ensure availability.

Pricing/Payment

All prices are listed in U.S. dollars and are subject to change without notice.

The final order total may include applicable taxes, delivery fees, or other charges depending on the order and delivery location.

Payment

Payment may be required in full at the time of ordering unless otherwise agreed upon.

We may accept payments through third-party payment processors such as credit card services, digital payment platforms, or invoicing services.

Orders may not be prepared or scheduled until payment has been received.

Payment processing services may include providers such as Wix Payments, Stripe, or similar secure payment processors depending on the checkout method used. These providers process payments according to their own privacy and security policies.

While we do accept tips/gratuities, no order shall ever have a forced gratuity. All tips/gratuities are given freely by the customer.

Chargeback and Payment Dispute Policy

By placing an order with Cinnabear Sweets, customers agree to contact us directly to resolve any concerns before initiating a payment dispute or chargeback with their payment provider.

If a chargeback is filed for an order that was successfully delivered, or otherwise fulfilled according to our policies, Cinnabear Sweets reserves the right to provide order documentation, delivery confirmation, photographs, and communication records to the payment processor as evidence of fulfillment.

Customers who initiate fraudulent chargebacks may be restricted from placing future orders.

Delivery

Customers are responsible for providing accurate delivery information.

Cinnabear Sweets operates as a delivery-only bakery. We do not offer in-person pickup. All orders are delivered to the address provided by the customer, and someone must be available to receive the order at the scheduled time.

Delivery times are estimates and may vary due to traffic, weather, or other circumstances.

Unattended Delivery Policy

Once an order has been delivered, responsibility transfers to the customer. Additional terms regarding perishable goods and product responsibility are outlined in our “Perishable Goods, Delivery, and Shelf Life Policy.”

Perishable Goods, Delivery, and Shelf Life Policy

All baked goods are perishable and made fresh to order in a home kitchen environment. Cinnabear Sweets operates as a delivery-only bakery, and all orders are delivered to the address provided by the customer.

Delivery times are estimates and may vary due to traffic, weather, or other circumstances. Customers are responsible for ensuring that someone is available to receive the order at the scheduled delivery time.

If the customer is unavailable at the time of delivery, Cinnabear Sweets may, at its sole discretion, leave the order at the delivery location if it is deemed reasonably safe to do so. Once an order has been delivered, including unattended deliveries, responsibility for the product transfers to the customer.

Cinnabear Sweets is not responsible for damage, loss, spoilage, or reduced product quality resulting from:

Delayed receipt of the order
Improper storage or handling after delivery
Exposure to heat, cold, or other environmental conditions during or after delivery

Because our products are made fresh without added preservatives, we recommend consumption within 3–4 days for best quality, provided the items are kept properly stored and sealed.

Customers are solely responsible for promptly receiving, properly storing, and handling all products according to recommended guidelines after delivery.

Delivery Confirmation

Cinnabear Sweets may photograph delivered orders or retain delivery confirmation records for verification purposes.

Force Majeure

Cinnabear Sweets shall not be held responsible for delays or failure to fulfill orders due to circumstances beyond our reasonable control, including but not limited to severe weather, power outages, supply shortages, transportation issues, or other unforeseen events.

Service Area Limitation

Cinnabear Sweets operates exclusively within a limited region of New York State. We do not offer delivery or services outside of New York State, including but not limited to New York City, Westchester County, Yonkers, or Long Island. Orders placed outside our service area will be declined or canceled at our discretion.

Delivery Area Policy

Cinnabear Sweets delivers within a limited service area. Orders outside the delivery zone may be declined or canceled. A delivery fee of $5.00 applies for addresses located outside a five-mile radius of Cortland High School, Cortland, NY. While delivery beyond this radius may be accommodated at our discretion, we reserve the right to decline or cancel any order we deem too far outside our service area.

Product Appearance

Final products may vary slightly in appearance, decoration, or color from photos, inspiration images, or previous examples because all products are handmade.

Social Media Clause

If you tag or submit photos of our products on social media, you grant Cinnabear Sweets permission to repost or share the content for promotional purposes unless you request otherwise.

Photo Use Clause

Cinnabear Sweets may photograph products for portfolio, website, or social media use. We will not publicly share personal customer information without permission.

Allergies and Ingredients

Our products are made in a home kitchen that may process common allergens.

Customers are responsible for reviewing our Food Safety and Allergen Disclaimer and informing us of any allergy concerns before placing an order.

By placing an order, you acknowledge that all products are made in a home kitchen environment that may process common allergens including wheat, eggs, milk, soy, peanuts, tree nuts, and sesame, and that Cinnabear Sweets cannot guarantee an allergen-free environment. Responsibility for perishable items transfers to the customer once delivery occurs, including any unattended deliveries completed under our Unattended Delivery Policy.

Refunds and Cancellations

Orders are subject to our Refund and Cancellation Policy. Customers should review that policy before placing an order.

Limitation of Liability

To the fullest extent permitted by law, Cinnabear Sweets shall not be liable for any indirect, incidental, or consequential damages arising from the purchase or consumption of our products.

Customers assume responsibility for proper handling and storage of baked goods after delivery.

Please ensure someone is available to receive the delivery at the scheduled time. Orders left unattended are not the responsibility of Cinnabear Sweets.

Resale and Product Representation Policy

Products purchased from Cinnabear Sweets are intended for personal consumption or gifting only unless otherwise agreed upon in writing.

Customers may not resell, relabel, or distribute our products for commercial purposes without prior written permission from Cinnabear Sweets.

Customers may not represent Cinnabear Sweets products as their own or alter labeling in a way that removes ingredient information or allergen disclosures.

Cinnabear Sweets is not responsible for any issues that arise from products that are resold, improperly stored, relabeled, or distributed by a third party after purchase.

If you are interested in wholesale or resale opportunities, please contact us directly to discuss approved arrangements.

Intellectual Property and Website Content

All content on www.cinnabearsweets.com, including but not limited to text, product descriptions, images, graphics, logos, branding, designs, and website layout, is the property of Cinnabear Sweets unless otherwise stated.

This content is protected by applicable copyright, trademark, and intellectual property laws.

You may not copy, reproduce, distribute, modify, republish, or use any content from this website for commercial purposes without prior written permission from Cinnabear Sweets.

Product photos, product descriptions, and branding may not be used by third parties to advertise or sell products without authorization.

Unauthorized use of website content may violate copyright, trademark, and other applicable laws.

If you would like permission to use any content from this website, please contact us at customerservice@cinnabearsweets.com.

Accessibility Statement

Cinnabear Sweets is committed to making our website accessible to all users, including those with disabilities. We strive to ensure that our Site aims to align with accessibility standards, such as the Americans with Disabilities Act (ADA).

We aim to provide content that is perceivable, operable, understandable, and robust for all visitors. While we continuously work to improve accessibility, some content or features may not yet be fully accessible.

If you experience any difficulty accessing information or using our Site, or if you have suggestions for improving accessibility, please contact us:
Email: customerservice@cinnabearsweets.com
Mailing Address: P.O. Box 282 Homer, NY 13077

We will make every reasonable effort to accommodate requests and ensure equal access to our services.

Changes to These Terms

We may update these Terms and Conditions from time to time. Updated versions will be posted with a revised "Last Updated" date.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Cookie Policy, Refund and Cancellation Policy, and Food Safety & Allergen Disclaimer, constitute the entire agreement between you and Cinnabear Sweets regarding your use of the Site and any orders placed.

This agreement supersedes all prior or contemporaneous communications, representations, or agreements, whether written or oral, relating to such subject matter.

Any failure by Cinnabear Sweets to enforce any provision of these Terms shall not be considered a waiver of those rights or provisions.

Severability Clause

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect. The invalidity of any provision shall not affect the validity of the remaining provisions.

Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of the State of New York without regard to conflict of law principles.

By placing an order through www.cinnabearsweets.com, you acknowledge that you have read, understood, and agreed to these Terms and all related store policies.

Contact

If you have questions regarding these Terms and Conditions, please contact us:

Cinnabear Sweets
P.O. Box 282 Homer NY, 13077
Email: customerservice@cinnabearsweets.com